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Privacy Policy

1. Introduction

Level X Flooring (“Company,” “we,” “us,” or “our”) values the privacy of our customers, prospective customers, visitors, and website users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website (the “Site”) and when you engage with our flooring services, request estimates, schedule installations, submit inquiries, or otherwise interact with us.

By using our Site or providing your information, you acknowledge that you accept the practices described in this Privacy Policy. If you do not agree, please do not use the Site or provide your personal information.

2. Information We Collect

We may collect the following categories of information:

Personal Identification Information
Name, mailing address, email address, phone number, property address, and other contact details you provide.

Service & Project Information
Details related to flooring estimates, consultations, measurements, installation locations, service history, material selections, and project notes.

Financial & Payment Information
Billing address, payment details, invoices, transaction records, and payment status related to services provided. Payment information may be processed through secure third-party payment processors.

Website & Technical Information
IP address, browser type, device information, operating system, access times, referring URLs, and pages viewed on the Site.

Communications Data
Emails, phone calls, text messages, contact form submissions, reviews, feedback, and other communications between you and Level X Flooring.

3. How We Use the Information

We use your information for purposes including, but not limited to:

  • Providing flooring estimates, consultations, and installation services

  • Scheduling, managing, and completing flooring projects

  • Processing payments and maintaining transaction records

  • Communicating regarding appointments, services, and customer support

  • Responding to inquiries, requests, or feedback

  • Improving our website, services, and customer experience

  • Sending service-related and marketing communications (where permitted by law)

  • Complying with legal, regulatory, or contractual obligations

  • Preventing fraud and maintaining security

4. Disclosure of Information

We do not sell your personal information. We may disclose information as follows:

  • To trusted service providers who assist with hosting, payment processing, scheduling, marketing, or business operations

  • To subcontractors or partners as necessary to complete flooring services

  • To legal, accounting, or professional advisors

  • To comply with laws, court orders, or legal processes

  • In connection with a business sale, merger, or transfer

  • To protect the rights, property, or safety of Level X Flooring, our customers, or others

5. Cookies and Tracking Technologies

Our Site may use cookies, pixels, or similar technologies to enhance functionality and analyze performance. You may manage cookies through your browser settings. Disabling cookies may limit certain features of the Site.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Data is securely deleted or anonymized when no longer required.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of personal information (subject to legal obligations)

  • Opt out of marketing communications

  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact information below.

9. Third-Party Links

The Site may contain links to third-party websites. Level X Flooring is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. International Users

If you access the Site from outside the United States, your information may be transferred to and processed in the United States. By using the Site, you consent to this transfer.

11. SMS, Text Messaging & Marketing Communications Consent

By providing your phone number, email address, or other contact information, you expressly consent to receive communications from Level X Flooring, including service updates, appointment confirmations, estimates, invoices, and marketing or promotional messages.

SMS/Text Messages

  • By submitting your phone number, you agree to receive text messages from Level X Flooring.

  • Message frequency may vary.

  • Message and data rates may apply based on your carrier.

  • Consent to receive SMS messages is not a condition of purchase.

You may opt out of text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at jason@levelxflooring.com.

Email Marketing
You may receive marketing or promotional emails if you opt in. You can unsubscribe at any time using the link included in our emails or by contacting us directly.

Call Recording
Phone calls may be monitored or recorded for quality assurance, training, and documentation purposes, where permitted by law.

No Third-Party Marketing
We do not sell, rent, or share your contact information with third parties for their own marketing purposes.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Level X Flooring
Owner: Correia, Jason
Email: jason@levelxflooring.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the Site with a revised Effective Date. Continued use of the Site constitutes acceptance of the updated policy.

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